Client Satisfaction Survey 

On a scale of 0 to 10 how likely would you be to recommend American Pest to a friend, family member, or colleague? Zero being not likely, 10 being very likely.: * 0 1 2 3 4 5 6 7 8 9 10

First Name: *

Last Name: *

Address:

City:

State:

Zip Code:

Email: *

Phone:

Most Recent Date of Service:

In evaluating your most recent experience with our Customer Service Department was the quality of the service you received over the phone?: -- Select One --Very PoorSomewhat UnsatisfactoryAverageVery SatisfactorySuperior

Please describe if there was any particular aspect of the Customer Service experience that stood out:

Which of the following (multiple selections allowed) best describes the qualities you observed in the Customer Service Representative that most recently assisted you over the phone?: Patient
Enthusiastic
Listened Carefully
Friendly
Responsive
Not Patient
Not Enthusiastic
Unfriendly
Unresponsive
Other (write in)

Other :

What would best describe your experience during your most recent customer service call?: -- Select One --Kept me waiting on holdDidn’t know how to handle the problemNeeded to ask othersSpoke slowlyNo improvement neededOther (Write In Below)

Other:

With regards to your most recent service, are you satisfied that our Pest Control Service Technician clearly explained services and procedures performed?: -- Select One --Extremely SatisfiedVery SatisfiedNeither Satisfied nor DissatisfiedSomewhat DissatisfiedVery DissatisfiedUnknown or No Opinion

Are you satisfied that our Pest Control Service Technician spent the appropriate amount of time servicing your property?: -- Select One --Extremely SatisfiedVery SatisfiedNeither Satisfied nor DissatisfiedSomewhat DissatisfiedVery DissatisfiedUnknown or No Opinion

Are you satisfied that our Pest Control Service Technician addressed and solved your pest problems?: -- Select One --Extremely SatisfiedVery SatisfiedNeither Satisfied nor DissatisfiedSomewhat DissatisfiedVery DissatisfiedUnknown or No Opinion

Are you satisfied with the value you are receiving from American Pest?: -- Select One --YesNo

Are you overall satisfied enough to recommend American Pest to others?: -- Select One --Extremely SatisfiedVery SatisfiedNeither Satisfied nor DissatisfiedSomewhat DissatisfiedVery DissatisfiedUnknown or No Opinion

In your own words please let us know what we can do to make our service better:

Would you like a Supervisor from American Pest to contact you regarding your feedback?: Yes, please, I have more to discuss
Not at this time, thank you